Privacy Policy

This policy is effective from 25 January 2026 and may be updated from time to time.

1. Introduction

This Privacy Policy explains how sirbu.taxi (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our taxi booking website and related services, in accordance with the UK GDPR and EU GDPR.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner.

2. Data Controller

sirbu.taxi is the Data Controller responsible for your personal data processed through this website.

3. Personal Data We Collect

When you use our taxi booking services, we may collect the following personal data:

a) Customer Information

  • Name
  • Email
  • Phone number

b) Booking & Journey Information

  • Pickup and drop-off addresses
  • Date and time of travel
  • Journey distance and route
  • Special instructions related to your booking

c) Location Data

  • Location information provided by you for journey planning
  • Live or approximate location data (if applicable and with consent)

d) Payment Information

  • Payment method details (processed securely by third-party payment providers)
  • Transaction references (we do not store full card details)

e) Technical & Usage Data

  • IP address
  • Browser type and device information
  • Cookies and website usage data

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to accept, manage, and fulfil private hire bookings
  • Legal Obligation – to comply with Brentwood Borough Council licensing conditions, transport regulations, and record-keeping requirements
  • Legitimate Interests – to manage bookings, prevent fraud, improve services, and ensure passenger safety
  • Consent – for marketing communications, cookies, and optional features

5. Use of Personal Data for Private Hire Licensing

In accordance with Brentwood Borough Council private hire licensing requirements, we may use and retain personal data to:

  • Maintain booking and journey records
  • Allocate licensed drivers and vehicles
  • Respond to complaints, lost property enquiries, or safeguarding concerns
  • Cooperate with licensing enforcement, investigations, or audits
  • Comply with requests from Brentwood Borough Council, the police, or other authorised bodies

Booking records may be retained for inspection where legally required.

6. Data Sharing

We may share personal data only where necessary and lawful, including with:

  • Licensed private hire drivers and dispatch systems
  • Payment service providers
  • IT and hosting providers
  • Brentwood Borough Council licensing officers
  • Law enforcement agencies where required by law

We do not sell or rent personal data to third parties.

7. Marketing Communications

You will only receive marketing communications if:

  • You have provided explicit consent, or
  • You are an existing customer and the communication relates to similar private hire services (where permitted by law)

You may opt out at any time via unsubscribe links.

8. Cookies

Our website uses cookies to:

  • Enable essential booking functionality
  • Monitor website performance
  • Store cookie consent preferences

Non-essential cookies are used only with your consent. You can manage cookies through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and encrypted communications
  • Restricted access to booking and customer data
  • Internal procedures aligned with data protection and licensing standards

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil bookings and provide services
  • Meet Brentwood Borough Council licensing, legal, and accounting obligations
  • Handle disputes, complaints, or safeguarding matters

Data is securely deleted or anonymised once no longer required.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where legally permitted)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

Requests can be made via our contact page, and we will respond within statutory time limits.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.

13. Complaints

If you have concerns about how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
www.ico.org.uk